General Terms and Conditions

Last updated: 20/10/2025

These General Terms and Conditions apply to all products and services provided by Sense Endurance (“we”, “our”, “us”) to clients (“you”, “your”). By purchasing a service or using our website https://sense-endurance.com, you agree to these terms.

1. Company Information

Business Name: Sense Endurance
Website: https://sense-endurance.com
Email: info@sense-endurance.com
Based in: The Netherlands

These terms are governed by Dutch law and the General Data Protection Regulation (GDPR).

2. Scope of Services

Sense Endurance provides:

  • Personalised triathlon coaching and performance support

  • Custom and pre-built training plans

  • Swim analysis, video feedback, and educational content

  • Workshops, clinics, and digital products

Services may be delivered online, in person, or through third-party platforms (e.g. TrainingPeaks, Zoom, or email).

3. Coaching & Training Plans

  • Coaching services include ongoing communication, planning, monitoring, and feedback tailored to your goals.

  • Training plans are pre-built programmes intended for self-guided use.

  • We reserve the right to adapt or adjust services to ensure quality, safety, or compliance with current best practice.

Coaching and training plans do not guarantee specific race results or performance outcomes.

4. Payments & Fees

  • All prices are listed in euros (€) and include VAT where applicable.

  • Payment is due upfront unless otherwise agreed.

  • Accepted payment methods include: Stripe, PayPal, iDeal, or direct bank transfer.

  • Coaching subscriptions are billed on a recurring monthly basis unless cancelled in line with section 5.

Failure to complete payment may result in service suspension.

5. Cancellations & Termination

Coaching Services

  • You may cancel your coaching subscription at any time with 30 days’ written notice.

  • No partial refunds are issued for unused days in the final billing cycle.

Training Plans & Digital Products

  • Training plans and digital products are non-refundable once access has been granted.

Our Right to Terminate

We may terminate services with notice if:

  • Payments are not received

  • There is a breach of these terms

  • There are concerns about safety, misconduct, or professional boundaries

6. Rescheduling & Adjustments

If an in-person session (e.g. clinic, swim analysis) needs to be rescheduled due to illness, travel, or unforeseen circumstances:

  • We will offer an alternative date or credit.

  • No refunds are issued for no-shows.

7. Client Responsibilities

  • You are responsible for ensuring you are medically fit to participate in training.

  • You must provide accurate information regarding your health, training history, and goals.

  • You agree to follow coaching guidance sensibly and communicate any issues promptly.

  • You are responsible for your own equipment, travel, race entries, and insurance.

8. Disclaimer & Limitation of Liability

  • All training is undertaken at your own risk.

  • We are not liable for injuries, accidents, illness, loss, or damages arising from participation in training or events.

  • We strongly recommend appropriate health insurance, personal accident insurance, and regular medical check-ups.

Nothing in these terms limits liability for intent, gross negligence, or mandatory legal rights.

9. Intellectual Property

  • All training plans, educational materials, videos, and written content remain the intellectual property of Sense Endurance.

  • You may use purchased materials for personal use only.

  • Distribution, resale, or public sharing without permission is strictly prohibited.

10. Data Protection & Privacy

  • We process personal data in line with GDPR and Dutch privacy legislation.

  • For details on how we collect, store, and use your data, see our Privacy & Cookie Policy.

  • By purchasing a service, you consent to the use of your personal data for service delivery and communication purposes.

11. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our control, including but not limited to natural disasters, illness, strikes, government restrictions, or technical failures.

12. Governing Law & Disputes

  • These Terms and Conditions are governed by Dutch law.

  • Any disputes shall be submitted to the competent court in the Netherlands.

  • Consumers may also refer disputes to the Geschillencommissie (Dutch disputes committee) if applicable.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact

For any questions about these Terms and Conditions, contact us at:
📧 info@sense-endurance.com
🌐 https://sense-endurance.com

✅ By purchasing or using any of our services, you confirm that you have read, understood, and agreed to these General Terms and Conditions.