General Terms and Conditions

Last updated: 7 May 2026

These Terms and Conditions apply to all products and services provided by Sense Endurance to clients. By purchasing a service or using sense-endurance.com, you agree to these terms.

Company Information

Sense Endurance | sense-endurance.com | info@sense-endurance.com | The Netherlands

These terms are governed by Dutch law and the General Data Protection Regulation (GDPR).

1. Scope of Services

Sense Endurance provides personalised triathlon coaching and performance support, custom and pre-built training plans, swim analysis, video feedback and educational content, and workshops, clinics and digital products. Services may be delivered online, in person, or through third-party platforms including TrainingPeaks, Zoom, or email.

2. Coaching and Training Plans

Coaching services include ongoing communication, planning, monitoring, and feedback tailored to your goals. Training plans are pre-built programmes intended for self-guided use. We reserve the right to adapt or adjust services to ensure quality, safety, or compliance with current best practice. Neither coaching nor training plans guarantee specific race results or performance outcomes.

3. Payments and Fees

All prices are listed in euros and include VAT where applicable. Payment is due upfront unless otherwise agreed. Accepted methods are Stripe, PayPal, iDeal, and direct bank transfer. Coaching subscriptions are billed monthly on a recurring basis unless cancelled in line with section 4. Failure to complete payment may result in service suspension.

4. Cancellations and Termination

Coaching services: You may cancel your coaching subscription at any time with 30 days' written notice. No partial refunds are issued for unused days in the final billing cycle.

Training plans and digital products: Training plans are sold and delivered through TrainingPeaks. Refund requests must be submitted in writing to TrainingPeaks within 24 hours of purchase with a clear explanation. TrainingPeaks reviews requests on a case-by-case basis to protect the author's intellectual property, and their decision is final. If you purchased the wrong plan, email info@sense-endurance.com within 30 days and we will approve an exchange for another Sense Endurance plan. Outside of TrainingPeaks' own process, no cash refunds are issued on training plan purchases.

Our right to terminate: We may terminate services with notice if payments are not received, if there is a breach of these terms, or if there are concerns about safety, misconduct, or professional boundaries.

5. Rescheduling and Adjustments

If an in-person session such as a clinic or swim analysis needs to be rescheduled due to illness, travel, or unforeseen circumstances, we will offer an alternative date or credit. No refunds are issued for no-shows.

6. Client Responsibilities

You are responsible for ensuring you are medically fit to participate in training and for providing accurate information regarding your health, training history, and goals. You agree to follow coaching guidance sensibly and communicate any issues promptly. You are responsible for your own equipment, travel, race entries, and insurance.

7. Disclaimer and Limitation of Liability

All training is undertaken at your own risk. We are not liable for injuries, accidents, illness, loss, or damages arising from participation in training or events. We strongly recommend appropriate health insurance, personal accident insurance, and regular medical check-ups. Nothing in these terms limits liability for intent, gross negligence, or mandatory legal rights.

8. Intellectual Property

All training plans, educational materials, videos, and written content remain the intellectual property of Sense Endurance. Purchased materials are licensed for personal use only. Distribution, resale, or public sharing without permission is strictly prohibited.

9. Data Protection and Privacy

We process personal data in line with GDPR and Dutch privacy legislation. For details on how we collect, store, and use your data, see our Privacy and Cookie Policy. By purchasing a service, you consent to the use of your personal data for service delivery and communication purposes.

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our control, including natural disasters, illness, strikes, government restrictions, or technical failures.

11. Governing Law and Disputes

These terms are governed by Dutch law. Any disputes shall be submitted to the competent court in the Netherlands. Consumers may also refer disputes to the Geschillencommissie (Dutch disputes committee) where applicable.

12. Changes to These Terms

These Terms and Conditions may be updated from time to time. Any changes will be posted on this page with a revised date.

13. Contact

For any questions about these terms, contact us at info@sense-endurance.com.

By purchasing or using any of our services, you confirm that you have read, understood, and agreed to these General Terms and Conditions.